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Comfy House Customer Support. Where science makes affordable comfort possible.
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Service is our goal.
As a service company, service is and will always be our hot product. Providing calculations and energy improvement comparisons for your home has always and always will require a high degree of personal interaction.
I used to go to peoples houses, perform surveys and fill out questionaires. Now, through the marvel of technology we can accomplish all of this via the phone, email, snail mail and fax.
This service can help you in several ways. You can find out the most efficient plan of attack for your energy problems.
It can help you avoid mistakes when renovating. You can discover the best ways to attack your comfort problems.
It can put you in control when you take estimates from contractors or shop wholesale for your comfort equipment.
This saves you time, money, and the hassles of pressure from salespeople.
So, read "How it Works" on our home page and click on the various links on the left to see which options are best for you.
If you still have questions send an email with your address and phone number to comfyhouse@verizon.net and We'll respond between 9AM and 9PM EST Monday through Friday.
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Our Philosophy!
We haven't succeeded until you understand your calculations and what they mean to you.
Our competitors offer calculations and they send you the results. We go beyond this by sending a report to go with the calculations. This report tells you what factors were used in the calculations and what size of system or sytems that you need.
Plus we assess and advise on issues unique to your' type of architecture, elevation and structural components.
In many cases, we explain issues so clerly that people simply don't have many questions. However, if you do have questions, we will consult up to one hour absolutely free of charge.
This is because "We haven't succeeded until you understand your calculations and what they mean to you".
Accepted Payment Methods
We accept Visa, Mastercard, Discover and American, Express, as well as payment by check, money order.
Privacy Policy
We do not share the information gathered through this web site with any other 3rd party without your express consent. All payment information entered through this web site is done so through a secure server with SSL encryption.
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Our Guarantee:
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Our Limited Guarantee.. We guarantee that a veteran home HVAC designer will perform all calculations and design services that we accept to the very best of our ability. That is all we guarantee.
When dealing with physics and business we must not be pretentious. We are a very small company with very limited resources except for our skills.
I have hundreds of homes under my belt with no complaints. This is what you buy when you deal with Comfy House and Tom Branch, the sole proprietor. If you want more surety than this you should hire a professional engineering company.
The nature of a comfortable heating and cooling system is not rocket science, but it does require due dilligence from all parties concerned. Good comfort systems require many things beyond our control.Good customer provided information, good calculations, proper equipment selection, good duct and piping design, and a quality installation are all essential.
Then, there must not be any last minute structural design changes without recalculation.
Therefore if your system does not work out well, we are not in a position to accept blame or liability.
We are also not in a position to travel to any areas where we work and diagnose problems and solutions without substancial financial consideration.
Therefore, we must be clear, "when you deal with Comfy House you are at risk.
Poor installations can be expensive to correct. Since we cannot control all phases of installation we shall not be held liable.
As such when you deal with Comfy House and Tom Branch, you agree to hold us harmless.
Other then our best design effort we offer no guarantee.
If you persist in court or arbitration or otherwise, you agree to pay all legal fees for Tom Branch and Comfy House.
Furthermore you agree to pay any damages that we may be held liable for and any damages that you might bring to Tom Branch or Comfy House.
Heat loss calculations are based on close estimates of heat transfer rates through a wide array of building products. These building products have been installed to varying standards.
Yet, despite these variables a skilled Home Energy Counselor equipped with good software and proper information can arrive at very close conclusions.
The industry standard is to be certain within 5 to 10 percent. This is what I consistently achieve with good information.
When I worked at quality HVAC firms we used to give a performance guarntee if we installed the system.
We did not extend that guarantee if other contractors installed the same size of equipment that we would have installed.
This is because factors other than heat loss or gain effect the output of equipment.
If air flow or water flow to through and from equipment is insufficient then output will also be inadequate for efficient comfort.
So, once We determine your heating and cooling needs, it is up to you to find a skilled installer that is capable of using the information We provide, so that they can offer a you a comfort guarantee.
Therefore we do not offer any guarantee implied or otherwise.
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